Privacy Policy

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

Contact us

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at support@solarecrm.com or by mail to Solar eCRM Technologies, 29/477, Warrigal Road, Moorabbin, Victoria - 3189, Attn: Privacy.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Contents of your User Account

We store and maintain files, documents, to-do lists, emails and other data stored in your user account on our server. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers even after deletion or termination of your user account. We may retain and use your Personal Information and data as necessary to comply with our legal obligations, resolve disputes, and enforce our rights. We assure you that the contents of your user account will not be disclosed to anyone and will not be accessible even to employees of Solar eCRM except in circumstances specifically mentioned in this Privacy Policy Statement. We also do not scan the contents of your user account for serving targeted advertisements.

Payment Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Payment Gateway Service Provider who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.

Visitor Details

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website and to improve our website. We link this automatically collected data to other information we collect about you.

Usage Details

Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the services we offer and to help us provide you the best possible service.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. Because we value your privacy we have taken the necessary precautions to be in compliance with the prevailing laws. We therefore will not distribute your personal information to outside parties without your consent. We may need to share your Personal Information and your data to our affiliates, resellers, service providers and business partners solely for the purpose of providing Solar eCRM Services to you. The purposes for which we may disclose your Personal Information or data to our service providers may include, but are not limited to, data storage, database management and payment processing. These service providers are authorized to use your Personal Information or data only as necessary to provide these services to us. In such cases Solar eCRM will also ensure that such affiliates, resellers, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share your Personal Information or data to any person outside Solar eCRM for any purpose that is not directly connected with providing Solar eCRM Services to you. We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy Statement. We do not sell your Personal Information to third parties. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners and advertisers. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by SOlar eCRM in our sole and absolute discretion for protecting the safety of our users, employees, or the general public.

How secure is your Information?

We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing services to you and are bound by confidentiality obligations.

License Agreement

Please also visit our License Agreement section establishing the use, disclaimers, and limitations of liability governing the use of our website at License Agreement section.

Your Consent

By using our site, you consent to our privacy policy & License Agreement.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Solar eCRM Services, kindly contact our Customer Support Services at support@solarecrm.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Changes to our Privacy Policy & License Agreement

If we decide to change our privacy policy and license agreement, we will post those changes on this page and/or update the Privacy Policy modification date below.

 

Last updated : November-26-2016

 

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